FAQ

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Support

What type of support do we get with our membership (fee vs. charge)?

Free MAX support for services purchased.

Where can we find support phone numbers at your website?

Go to "Contact Us" page.

Day / Time support is not available?

E-Mail Technical support is available 24 hours a day and 7 days a week. Phone, IM and Live Chat support is generally available from 9.30 am - 6.30 pm Mon-Saturday PST for sales and Tech Support.

What if our website and/or email becomes unavailable?

If our website and/or email becomes unavailable? due to reasons at your facility (or related), are we entitled to a refund for lost time?

Yes... We will offer a refund the amount of time lost regardless of duration more than 5 % in an year downtime for any reason NOT related to customer error.

Try to respond quickly and appropriately

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Customers

How many active customers do you have?

We are a private company and prefer not to answer this question for two reasons:

We feel privacy extends to both of "us". We do not sell banner ads on our site, will never sell your information and would only provide information about you WHEN and IF you gave us permission (as a reference as an example)

There is no right or wrong answer for you on this and for sure there is no correct answer for us. Our customer count changes daily and hourly (and we would have to update this page at all times to avoid a lawsuit by some litigious wacko) so there is no accurate answer. More importantly, IF we have hundreds or thousands of customers is immaterial. We treat every customer with the best service we can and refuse to be baited into the "you're to small to handle my business", or "You're to large to take an interest in me and my site" debate. We will be more than happy to provide references upon request.

Do you prohibit (or plan to) hosting adult content sites?

NOTE: If they do host adult content, or ever plan to, you may want to avoid them. Although these hosting companies may utilize fast equipment and connections, they push a great deal of graphic content through the pipeline, which may slow down your traffic. Not to mention the ethical rationale.

YES, we do prohibit adult websites, site consisting, threats of physical harm, child pornography, and copyrighted, trademarked and other proprietary material used without proper authorization. Pornography and sex-related merchandising, or links to such material, even if legal, are not acceptable uses of apexsol.us's servers.

Email & Spam

Is it acceptable if we send unsolicited email using your network? Perhaps only during certain hours?

Absolutely, Positively, without questions or appeal NO. Please note our General Terms of Business. Spamming (and that is what this is) will not be tolerated. And you should NEVER work with a hosting company that allows it. Such companies wind up on Spam Blocker lists and your ability to send legitimate mail may be compromised when your hosting company finds it's way on to a BANNED list. Beware.....

What if we use "opt-in" (in the initial mailing) and "out-out"? (Reference http://www.opt-email.com/)

Yes, we support safelists as long as they are well policed and on their own Dedicated Servers only.

Do you support mailing lists?

Yes, a mailing list/group of people requesting information and/or inclusion is a group communicating through e-mails is great and we fully support this. It is part of the fun of the internet.